Returns

Please notify us in advance about any returns via email at kauppa@autogear.fi. Include your customer number, name, address, phone number, bank account number, and a copy of the order confirmation with your return (products purchased from the online store will be refunded via Paytrail / Paypal in the same way the order was originally paid).

Products have a 14-day exchange and return right, except for oils, liquids and electrical parts. The return right only applies to unused and resalable products in their original packaging. The product must remain essentially unchanged and retain its value until the customer decides to keep it. A product is not considered used if the customer has handled it only to the extent necessary to determine its nature, characteristics, and functionality.

We do not accept returns of "order only" products that were specially ordered for the customer, discontinued products, or products that are in the process of being discontinued. Incomplete, unclear, dirty, or otherwise unsuitable returns will be sent back to the sender at the customer’s expense without prior notice.

For product returns, the shipping costs are paid by the sender unless otherwise agreed (e.g., defective product or delivery error). The item must be sent directly to our store. We do not pick up packages from collection points.

You can return an unused and resalable product even after the 14-day return period, but in this case, we will refund 50% of the product's purchase price.