Complaints & Warranty Claims
It is unfortunate to hear that you have experienced issues with your order. Although we always strive to handle our products and deliveries with the utmost care, mistakes can sometimes happen or problems may arise with a product. If the product you ordered does not meet your expectations or appears to be faulty, please let us know. We will investigate the matter and work with you to find a suitable solution.
How to Submit a Complaint
Any defect must be reported within a reasonable time after it has been discovered. Do not continue using the product in a way that could worsen the damage.
Please submit your complaint by email to info@autogear.fi. Describe what has happened and include your order number, along with photos or videos of the product or the issue, if possible.
A written complaint benefits both you and AutoGear. By documenting the details of the complaint in writing, we can refer back to the information when necessary and ensure that the matter is handled based on accurate information from the outset. This helps prevent misunderstandings and speeds up the resolution process.
We aim to respond to complaints without undue delay, usually within two business days at the latest.
If you are asked to send the affected part to us for inspection, please include a completed and printed complaint form with the part. This allows our warehouse staff to identify the incoming part as a complaint return, link it to the correct case and ensure that the matter is processed smoothly.
Product warranties
Products are covered by a warranty against manufacturing and material defects. The warranty period varies by product and is specified on the purchase receipt. The warranty period begins on the date the product is delivered. You can read more of the warranty terms on this page.